Privacy Policy – ph92.com

ph92.com ("we," "us," or "our") operates the online gaming platform accessible at ph92com.net (the "Platform"). As the operator of this Platform, ph92.com acts as the data controller responsible for the personal data of registered players and visitors.

This Privacy Policy describes how ph92.com collects, uses, stores, shares, and protects personal data in connection with your use of the Platform. It also explains the rights you have regarding your personal data and how you can exercise those rights.

This Privacy Policy applies to all users of ph92.com, including registered players, visitors browsing the Platform without an account, and any person whose personal data is processed by ph92.com in connection with the Platform's operation. This policy should be read alongside our Terms & Conditions, which govern your use of ph92.com more broadly.

ph92.com is committed to handling personal data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

ph92.com collects the following categories of personal data from players and users of the Platform:

ph92.com collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-Party Sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and other third parties where permitted by applicable law.
• Gameplay Activity: Data generated automatically as a result of your gaming activity on the Platform, including bets placed, games played, and outcomes recorded.

ph92.com only collects personal data that is necessary for the purposes described in this Privacy Policy. We do not collect personal data that is excessive or irrelevant to those purposes.

ph92.com uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your ph92.com player account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to ph92.com's games, features, and services, including processing deposits and withdrawals through GCash, PayMaya, BPI, BDO, and Metrobank.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and data protection laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonuses, and updates about ph92.com, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the ph92.com Platform.
• Legal Claims: To establish, exercise, or defend legal claims involving ph92.com.

ph92.com processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you – specifically, to provide you with access to the ph92.com Platform and its services in accordance with our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for ph92.com's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing – for example, for marketing communications – you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ph92.com does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with player verification and fraud prevention.
• Game Software Providers: Third-party game developers and platform providers whose games are made available on ph92.com, to the extent necessary for game operation and integrity.
• Regulatory Authorities: Philippine government agencies, law enforcement authorities, and regulatory bodies, where disclosure is required by applicable law or a valid legal order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by ph92.com, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ph92.com's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

ph92.com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your ph92.com account. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language or display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. This data does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the Platform.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph92.com Platform. For more information on managing cookies, refer to your browser's help documentation.

ph92.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, ph92.com applies the following retention periods:

• Account Data: Retained for the duration of your active account relationship with ph92.com, plus a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Support Communications: Retained for up to three (3) years from the date of the last communication, unless a longer period is required for legal or dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications.

When personal data is no longer required, ph92.com will securely delete or anonymize it in accordance with our data disposal procedures.

ph92.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the ph92.com Platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data within ph92.com is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Infrastructure: ph92.com's Platform is hosted on secure servers with appropriate physical and logical access controls, firewalls, and intrusion detection systems.
• Regular Security Reviews: ph92.com conducts regular security assessments and vulnerability testing to identify and address potential risks to personal data.
• Incident Response: ph92.com maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and interests, we will notify you and the relevant Philippine regulatory authority as required by applicable law.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by ph92.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by ph92.com – which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data ph92.com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ph92.com holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph92.com's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent: Where ph92.com processes your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph92.com has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact ph92.com's support team. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.

ph92.com is strictly an adult platform. In accordance with Philippine gambling regulations, our services are available only to individuals who are 21 years of age or older. ph92.com does not knowingly collect personal data from individuals under the age of 21.

If ph92.com becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ph92.com, please contact our support team immediately.

The ph92.com Platform may contain references to third-party services, such as payment processors and game providers. ph92.com is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ph92.com.

This Privacy Policy applies solely to personal data collected and processed by ph92.com in connection with the Platform. It does not apply to data collected by third parties, even where those third parties provide services that are integrated into or accessible through the ph92.com Platform.

ph92.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, ph92.com will provide additional notice, such as an in-platform notification or an email to your registered address. Your continued use of ph92.com following the posting of any updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how ph92.com protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or ph92.com's handling of your personal data, please contact our Data Privacy team through any of the following channels:

• Live Chat: Available 24/7 within your ph92.com account dashboard.
• Email: [email protected]

When submitting a data-related request, please include your registered ph92.com username and a clear description of your request so we can assist you as efficiently as possible. ph92.com will acknowledge your request promptly and respond within the timeframes required by the Data Privacy Act of 2012.

If you are not satisfied with ph92.com's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.